This is my fourth treadmill and my first experience with Horizon. I purchased the T101 November 27th, and it did not work when it was put together. I called Horizon and the lady ordered parts that took about a week to arrive. The tech could not fix it because they sent the wrong parts, and he ordered the correct ones. After two weeks I called to see where they were and was told no parts had been ordered. The tech said he did order them. Stan from Horizon said he was sorry and reordered the parts which should have arrived on January 7th. It is now the 12th and they aren't here. The tech said they cannot find them either, and he was unable to get anyone at Horizon. I've left messages for two days with Horizon to please call me back and have gotten no response. Meanwhile I've had a treadmill for almost 7 weeks that I cannot use, and they will not extend my warranty. The store manager at Dunhams has been very understanding. Even though they usually have a 30 day return on this item, he is willing to take it back until January 30th. I don't want to do that, as it will cost me to pay someone to return something I got on sale and cannot replace for that price. I just wish they'd repair it.Get more detail about Horizon Fitness T101 Treadmill.
No comments:
Post a Comment